Maintenance & support foundation

Sprint 9 carries completed installation context into installed systems, support tickets, maintenance visits, warranties, and support plans.

Boundaries

The module records internal support operations only. It does not send notifications, expose a customer portal, run AI agents, monitor IoT devices, deduct spare parts, automate advanced SLA escalation, or connect external services.

Guides

• Support workflow
• Installed-system data model
• Ticket workflow
• Maintenance visit workflow
• Warranty workflow
• Support plan workflow
• SLA notes
• Permissions
• Local development